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Roxbury Correctional Institution

Incarcerated Individual Phone & Debit Account Information


ConnectNetwork is GTL’s authorized deposit and account management portal. With several different deposit methods available, ConnectNetwork is the quickest and most convenient option to fund a correctional account.

Learn more about ConnectNetwork

AdvancePay® Prepaid Telephone Accounts

To accept calls from an incarcerated individual at this facility, we recommend you create an AdvancePay® prepaid telephone account. Prepaid calling works by placing money on your phone number so that when your incarcerated individual calls you the funds are deducted from the balance on your prepaid account.

Learn more about AdvancePay

Offender Phone DEBIT Accounts

ConnectNetwork PIN Debit (Offender Phone) accounts allow you to make deposits to an offender’s PIN debit phone account.

Learn more about PIN Debit cards

**Please note- fees may apply to all deposit methods. Specific terms are provided when making a deposit.**


All visitors to a Correctional Facility must clear a metal detector. Please be mindful of clothing that may contain metals as it may result in the inability to clear. In the event that a visitor is unable to clear the metal detector, their visit may be denied.

Contraband ~ Criminal Violations

Pursuant to Maryland's Criminal Law Article, Sections 9-410 and 9-412 through 9-417, it is unlawful for a person to possess, deliver, or possess with intent to deliver contraband in a place of confinement. Such items include but are not limited to telecommunication devices, contraband to effect an escape, weapons of any type, alcoholic beverages, controlled dangerous substances, and tobacco.

It is unlawful for a person to deposit or conceal a telecommunication device in or about a place of confinement with the intent that it be obtained by a person detained or confined.

Violators are subject to arrest and will be prosecuted to the fullest extent of the law. Upon conviction, violators are subject to imprisonment from periods of 3 to 10 years, fines of $1,000 to $5,000, or both.

Visiting Hours

Always check the DPSCS home page for additional weather related or visiting hour changes, if any.

Visiting Days
Saturdays and Sundays
General Population
8:00 a.m. - 12:00 p.m.
Last registration at 11:30 a.m.

Protective Custody Population
Saturdays and Sundays
12:30 p.m. - 1:30 p.m.

Duration:  1 hour maximum

General Information:

All incarcerated individuals are allowed one (1) in-person visit per week. 

In-person visiting occurs on Saturday and Sunday. Virtual visits are weekdays only. Every attempt will be made to hold in-person visits on holidays that occur on Saturdays or Sundays.However, every holiday will be handled on a case by case basis. Please contact the facility prior to arrival to receive an update on the visitation schedule.

During the weekend visiting schedule, the odd/even numbering system will be in effect - the last digit of the incarcerated individuals ID number will correspond to the date of the visit, (i.e. odd digits corresponds with odd date, even digit corresponds with even date). Whenever both days are odd on the weekend, Sunday will be considered the odd number visiting day.

The amount of visitors are limited to three (3) adults and three (3) minors per visit. All visitors must be on the incarcerated individuals visiting list to be allowed to visit. Minors accompanying adults shall be supervised and kept under control by the adult at all times or the visit may be terminated. This includes the restriction of minors from wandering from their assigned seat. All male visitors must have their hands stamped.

Visitors 16 and older must have a photo I.D. issued from a government agency showing date of birth and current address.

Visitors must clear the metal detector in order to enter the institution. People with medical implants and/or braces, pacemakers, or infusion devices that cannot clear the metal detector must provide medical documentation from their doctor. Visitors are not permitted to carry any items into the visiting room with the exception of life-saving medications, which must be communicated to the Front Lobby Officer prior to the visit. Visitors shall remove jewelry, including all piercings, with the exception of one wedding ring set. After three (3) failed attempts at clearing the metal detector your visit will be denied for the day.

No infant paraphernalia, with the exception of a pacifier, will be permitted in the visiting room.

Use of restroom facilities is prohibited during visitation. If either the incarcerated individual or a visitor requires the use of the restroom, the visit will be terminated at that time. Please keep this in mind when visiting with small children.

Visitor Dress Code

All visitors, to include children, must dress appropriately for visitation. All clothing must cover from the neck to the kneecaps.

Visitor appearance must not show any reference to or inference to:
  • Profanity
  • Drugs, alcohol, tobacco, or other products or activities that are illegal for use
  • Violence or harassment
  • Suggestive, sexual messages
  • Language or symbols that offend, demean or promote hatred toward an identifiable person or group
  • Derogatory words, phrases, symbols or images

This also applies to body art, whether permanent or temporary. Body art which violates this advisement must be completely covered during the visit.

The following types of clothing are not allowed to be worn:

  • Sleeveless tops (male or female) i.e. tube tops, tank tops, halter tops
  • Shorts
  • Pants with any rips/holes/tears
  • Sweatpants, joggers
  • See-through clothing
  • Skirts or dresses that do not extend to the top of the knee or that have excessive slits that rise above the top of the knee
  • Form-fitting clothes such as spandex, leggings, bodysuits, or any clothing that is worn so tight as to appear form fitting
  • Clothing that exposes a person's midriff, side, or back
  • Tops or dresses that have revealing necklines
  • Outer garments - coats, jackets, sweaters, vests, hooded items, athletic warm-up tops, etc. Note: any article of clothing with a hood will be considered an outer garment
  • No hats or wraps, other than religious headgear shall be allowed, they may be placed in a provided locker. Religious headgear is subject to search by staff
  • Underwire bra

RCI Information

18701 Roxbury Road
Hagerstown, Maryland 21746
Go to Map

Phone: (240) 420-3000

Fax: (301) 797-0795

Carlos D. Bivens

Assistant Warden:
Todd Hull

Chief of Security:
David Appel

Security Levels:
Level II Medium

Year Opened: 1983